We create extraordinary
experiences through a
unique blend of science
and imagination

We Help To Create Experience Strategy, Business Digital Transformation, Data and Analytics

Build a sustainable
experience management
practice
Build a sustainable experience management practice
  • Change your DNA
Build the talent, systems and operating
model to reposition your company as an
experience-driven organization
Build the talent, systems and operating model to reposition your company as an experience-driven organization
  • Create a listening platform
Get to the heart of what customers need and
want through real-time, continuous listening
using text, speech and behavioral analytics
Get to the heart of what customers need and want through real-time, continuous listening using text, speech and behavioral analytics
  • Act on feedback
Use a closed loop to provide real-time
solutions to customer feedback and
evolve future customer experiences
Use a closed loop to provide real-time solutions to customer feedback and evolve future customer experiences

Major health provider creates
patient listening platform

View case study
Unleash new possibilities
with the power of data
and analytics
Unleash new possibilities with the power of data and analytics
  • Apply a customer lens

Unlock new insights with a customer-centric data vision and strategy.

Unlock new insights with a
customer-centric data vision and strategy.
  • Drive smarter business decisions

Use artificial intelligence (AI)-based tools like machine learning and natural language processing to create data-driven insights and
visualizations.

Use artificial intelligence (AI)-based tools like machine learning and natural language processing to create data-driven insights and visualizations.
  • Trust your data

Improve data governance and management to ensure accuracy and quality.

Improve data governance and management to ensure accuracy and quality.
  • Increase efficiency
Enhance your data environment and reduce
IT staff turnover with the right architecture,
processes and systems.
Enhance your data environment and reduce IT staff turnover with the right architecture, processes and systems.

Pharmaceutical company
identifies social media
influencers with AI

View case studies
Unlock growth and earn a
sustainable competitive
advantage through winning
experience strategies
Unlock growth and earn a sustainable competitive advantage through winning experience strategies
  • Stay ahead of the competition
Reinvent your business model to compete
in the new experience economy.
Reinvent your business model to compete
in the new experience economy.
  • Strengthen your customer base
Design experiences that attract new
customers and deepen loyalty of your
existing buyers.
Design experiences that attract new customers and deepen loyalty of your existing buyers.
  • Drive revenue growth
Chart an experience-led path to new
sources of revenue.
Chart an experience-led path to new
sources of revenue.

Regional bank charts a path
to growth through
customer experience

View case study
Innovate how customers and employees experience
your business​
Innovate how customers and employees experience your business​
  • Humanize the experience
Uncover what customers truly need through rigorous analysis, direct input and brazen experimentation.
Uncover what customers truly need through rigorous analysis, direct input and brazen experimentation.
  • Challenge the status quo
Bring unique experiences to life through rapid prototyping, collaborative design and ongoing user participation.
Bring unique experiences to life through rapid prototyping, collaborative design and ongoing user participation.
  • Optimize relentlessly
Create data capabilities, organizational structure and governance to rapidly evolve the experience based on real-time user insights.
Create data capabilities, organizational structure and governance to rapidly evolve the experience based on real-time user insights.

Sports league breaks down barriers between digital and physical experiences

View case study
Enable customer-centric
cultures, operating models
and change
Enable customer-centric cultures, operating models and change
  • Transform your culture
Reinvent your business model to compete
in the new experience economy.
Reinvent your business model to compete in the new experience economy.
  • Design and mobilize your experience office
Design experiences that attract new customers
and deepen loyalty of your existing buyers.
Design experiences that attract new customers and deepen loyalty of your existing buyers.
  • Spark human-centered change

Guide your most important stakeholders through transformation with a human-centered change management program.

Guide your most important stakeholders through transformation with a human-centered change management program.

Health system leaders walk
a mile in employees’ shoes

View case study
Accelerate digital innovation
through cutting-edge tools
and solutions
Accelerate digital innovation through cutting-edge tools and solutions
  • Enable your digital transformation
Ensure your organization has the operational
backbone, developer platform and governance
needed to ramp up your digital experience
Ensure your organization has the operational backbone, developer platform and governance needed to ramp up your digital experience
  • Solve business problems with technology
Uncover the best tools and solutions to solve
the biggest problems your employees and
customers face
Uncover the best tools and solutions to solve the biggest problems your employees and customers face
  • Deliver customer insights
Build a shared insights platform to create a more complete picture of each customer — and enable access across the business
Build a shared insights platform to create a more complete picture of each customer — and enable access across the business

Industrial manufacturing company embarks on digital reinvention

View case study
Build a sustainable
experience management
practice
Build a sustainable experience management practice
  • Change your DNA
Build the talent, systems and operating
model to reposition your company as an
experience-driven organization
Build the talent, systems and operating model to reposition your company as an experience-driven organization
  • Create a listening platform
Get to the heart of what customers need and
want through real-time, continuous listening
using text, speech and behavioral analytics
Get to the heart of what customers need and want through real-time, continuous listening using text, speech and behavioral analytics
  • Act on feedback
Use a closed loop to provide real-time
solutions to customer feedback and
evolve future customer experiences
Use a closed loop to provide real-time solutions to customer feedback and evolve future customer experiences

Major health provider creates
patient listening platform

View case study
Unleash new possibilities
with the power of data
and analytics
Unleash new possibilities with the power of data and analytics
  • Apply a customer lens

Unlock new insights with a customer-centric data vision and strategy.

Unlock new insights with a
customer-centric data vision and strategy.
  • Drive smarter business decisions

Use artificial intelligence (AI)-based tools like machine learning and natural language processing to create data-driven insights and
visualizations.

Use artificial intelligence (AI)-based tools like machine learning and natural language processing to create data-driven insights and visualizations.
  • Trust your data

Improve data governance and management to ensure accuracy and quality.

Improve data governance and management to ensure accuracy and quality.
  • Increase efficiency
Enhance your data environment and reduce
IT staff turnover with the right architecture,
processes and systems.
Enhance your data environment and reduce IT staff turnover with the right architecture, processes and systems.

Pharmaceutical company
identifies social media
influencers with AI

View case studies
Unlock growth and earn a
sustainable competitive
advantage through winning
experience strategies
Unlock growth and earn a sustainable competitive advantage through winning experience strategies
  • Stay ahead of the competition
Reinvent your business model to compete
in the new experience economy.
Reinvent your business model to compete
in the new experience economy.
  • Strengthen your customer base
Design experiences that attract new
customers and deepen loyalty of your
existing buyers.
Design experiences that attract new customers and deepen loyalty of your existing buyers.
  • Drive revenue growth
Chart an experience-led path to new
sources of revenue.
Chart an experience-led path to new
sources of revenue.

Regional bank charts a path
to growth through
customer experience

View case study
Innovate how customers and employees experience
your business​
Innovate how customers and employees experience your business​
  • Humanize the experience
Uncover what customers truly need through rigorous analysis, direct input and brazen experimentation.
Uncover what customers truly need through rigorous analysis, direct input and brazen experimentation.
  • Challenge the status quo
Bring unique experiences to life through rapid prototyping, collaborative design and ongoing user participation.
Bring unique experiences to life through rapid prototyping, collaborative design and ongoing user participation.
  • Optimize relentlessly
Create data capabilities, organizational structure and governance to rapidly evolve the experience based on real-time user insights.
Create data capabilities, organizational structure and governance to rapidly evolve the experience based on real-time user insights.

Sports league breaks down barriers between digital and physical experiences

View case study
Enable customer-centric
cultures, operating models
and change
Enable customer-centric cultures, operating models and change
  • Transform your culture
Reinvent your business model to compete
in the new experience economy.
Reinvent your business model to compete in the new experience economy.
  • Design and mobilize your experience office
Design experiences that attract new customers
and deepen loyalty of your existing buyers.
Design experiences that attract new customers and deepen loyalty of your existing buyers.
  • Spark human-centered change

Guide your most important stakeholders through transformation with a human-centered change management program.

Guide your most important stakeholders through transformation with a human-centered change management program.

Health system leaders walk
a mile in employees’ shoes

View case study
Accelerate digital innovation
through cutting-edge tools
and solutions
Accelerate digital innovation through cutting-edge tools and solutions
  • Enable your digital transformation
Ensure your organization has the operational
backbone, developer platform and governance
needed to ramp up your digital experience
Ensure your organization has the operational backbone, developer platform and governance needed to ramp up your digital experience
  • Solve business problems with technology
Uncover the best tools and solutions to solve
the biggest problems your employees and
customers face
Uncover the best tools and solutions to solve the biggest problems your employees and customers face
  • Deliver customer insights
Build a shared insights platform to create a more complete picture of each customer — and enable access across the business
Build a shared insights platform to create a more complete picture of each customer — and enable access across the business

Industrial manufacturing company embarks on digital reinvention

View case study

Let’s talk!

Contact Us

Let’s talk!

Contact US

 

OUR HEADQUARTERS

299 Broadway | Suite 1200, New York, NY 10007

TELEPHONE

212.609.2700

E-MAIL

cortico-x@acquisconsulting.com

E-MAIL

cortico-x@acquisconsulting.com

©2023 Acquis Consulting Group L.L.C

Industrial manufacturing company embarks on digital reinvention

Problem
A leading manufacturing company identified an opportunity to leverage the data collected by its products to provide new value to its customers. The company engaged Cortico-X to create a digital services strategy, define the operating model and identify emerging technologies to power the platform.
Solution
The manufacturing company’s new data platform will share insights with clients on potential issues that could disrupt business operations. For example, a client may receive an alert that a piece of equipment requires maintenance, providing time to fix the issue before the equipment breaks down. The platform will also integrate third-party data related to weather, shipping times and supply chain disruptions, helping clients to determine the optimal times to take equipment offline for maintenance.
Result
By prioritizing the business goals, Cortico-X identified several technologies and processes that will help the manufacturer evolve from a product-based company to a data service company, including generative AI design and chaos engineering. With its new data and services platform, the company will continue to grow its business in the digital era.

Industrial manufacturing company embarks on digital reinvention

Problem
A leading manufacturing company identified an opportunity to leverage the data collected by its products to provide new value to its customers. The company engaged Cortico-X to create a digital services strategy, define the operating model and identify emerging technologies to power the platform.
Solution
The manufacturing company’s new data platform will share insights with clients on potential issues that could disrupt business operations. For example, a client may receive an alert that a piece of equipment requires maintenance, providing time to fix the issue before the equipment breaks down. The platform will also integrate third-party data related to weather, shipping times and supply chain disruptions, helping clients to determine the optimal times to take equipment offline for maintenance.
Result
By prioritizing the business goals, Cortico-X identified several technologies and processes that will help the manufacturer evolve from a product-based company to a data service company, including generative AI design and chaos engineering. With its new data and services platform, the company will continue to grow its business in the digital era.

Sports league breaks down barriers between digital and physical experiences

Problem
A premier sports league sought to answer a big question: how do we attract the next generation of fans and engage them in the sport? To find the answer, the league turned to Cortico-X to create a new fan platform that would break down boundaries between physical and digital experiences. The league aimed to turn games into interactive experiences that bring together fans at home and in the stadium.
Solution
Through the new platform, fans will be able to play along with games as they happen. They will take the role of team coach in a simulation, seeing if they can beat the coach on the field by making different decisions, like swapping in new players. Powered by advanced technologies like artificial intelligence and digital twins, the platform will allow fans to engage with and compete against each other. Soft LED touchscreens and concave screens will bring the virtual game into the stadium, enhancing the immersive experience.
Result
The league anticipates that the new platform will help to engage younger fans and break down geographic barriers—while providing the tech foundation to be ready to jump into the metaverse.

Sports league breaks down barriers between digital and physical experiences

Problem
A premier sports league sought to answer a big question: how do we attract the next generation of fans and engage them in the sport? To find the answer, the league turned to Cortico-X to create a new fan platform that would break down boundaries between physical and digital experiences. The league aimed to turn games into interactive experiences that bring together fans at home and in the stadium.
Solution
Through the new platform, fans will be able to play along with games as they happen. They will take the role of team coach in a simulation, seeing if they can beat the coach on the field by making different decisions, like swapping in new players. Powered by advanced technologies like artificial intelligence and digital twins, the platform will allow fans to engage with and compete against each other. Soft LED touchscreens and concave screens will bring the virtual game into the stadium, enhancing the immersive experience.
Result
The league anticipates that the new platform will help to engage younger fans and break down geographic barriers—while providing the tech foundation to be ready to jump into the metaverse.

Health system leaders
walk a mile in employees’ shoes

Problem
A major health provider embarked on an ambitious journey to uplift the voice of their employees and embed the patient experience into its culture and operating model. In order to more meaningfully achieve their goals, leaders knew they needed to get closer to the frontline experience and more intimately understand the challenges faced by employees each day.
Solution
Acquis Cortico-X partnered with the company to develop an immersive experience in which leadership worked to strengthen the connection with the frontline. Through the program, referred to as “Walk a Mile in MY Shoes,” executives are paired with and actively shadow employees across various functions for one to two days, when they are trained in the respective functional work areas. Through the experiential learning experience, they witness first-hand the day-to-day duties, tasks and challenges encountered while working to deliver exceptional care to patients.
Result
With two pilots completed to date, Walk a Mile is resulting in renewed perspective and strengthened connections across the organization. Employees reported feeling valued and heard on a new level, while leaders found it refreshing to step away from their often 50,000-foot view to build a greater understanding of critical responsibilities and work processes that drive strategic endeavors. While the initiative primarily aims to build empathy, leaders also collaborate with the frontline to identify solutions that alleviate challenges, improve inefficiencies and support a positive working experience. The company is now scaling the program so that it is embedded in each of its seven markets. Ultimately, the organization hopes the deepened synergies between leaders and frontline employees will improve the patient experience in previously unimagined ways.

Health system leaders walk a mile
in employees’ shoes

Problem
A major health provider embarked on an ambitious journey to uplift the voice of their employees and embed the patient experience into its culture and operating model. In order to more meaningfully achieve their goals, leaders knew they needed to get closer to the frontline experience and more intimately understand the challenges faced by employees each day.
Solution
Acquis Cortico-X partnered with the company to develop an immersive experience in which leadership worked to strengthen the connection with the frontline. Through the program, referred to as “Walk a Mile in MY Shoes,” executives are paired with and actively shadow employees across various functions for one to two days, when they are trained in the respective functional work areas. Through the experiential learning experience, they witness first-hand the day-to-day duties, tasks and challenges encountered while working to deliver exceptional care to patients.
Result
With two pilots completed to date, Walk a Mile is resulting in renewed perspective and strengthened connections across the organization. Employees reported feeling valued and heard on a new level, while leaders found it refreshing to step away from their often 50,000-foot view to build a greater understanding of critical responsibilities and work processes that drive strategic endeavors. While the initiative primarily aims to build empathy, leaders also collaborate with the frontline to identify solutions that alleviate challenges, improve inefficiencies and support a positive working experience. The company is now scaling the program so that it is embedded in each of its seven markets. Ultimately, the organization hopes the deepened synergies between leaders and frontline employees will improve the patient experience in previously unimagined ways.

Major health provider
creates patient
listening platform

Problem
A major health provider was struggling with how to understand customer needs in real-time, not to mention act in the moment to remedy problems.
Solution
Acquis Cortico-X worked across the organization to stand up a new patient experience function. This started with embedding new ways of listening through digital touchpoints, call centers and in-person moments. We developed a way to centralize data collected through surveys, QR codes and behavioral analytics in a dashboard. The dashboard collates insights at both the individual and aggregate level, enabling employees to understand priority needs and opportunities.
Result
Thanks to the listening platform, employees can now respond to real-time needs with closed loop feedback and continuously improve the patient experience across all interactions. Leaders are now working to embed the patient experience into the organizational culture through new patient-focused programs and rituals.

Major health provider creates patient listening platform

Problem
A major health provider was struggling with how to understand customer needs in real-time, not to mention act in the moment to remedy problems.
Solution
Acquis Cortico-X worked across the organization to stand up a new patient experience function. This started with embedding new ways of listening through digital touchpoints, call centers and in-person moments. We developed a way to centralize data collected through surveys, QR codes and behavioral analytics in a dashboard. The dashboard collates insights at both the individual and aggregate level, enabling employees to understand priority needs and opportunities.
Result
Thanks to the listening platform, employees can now respond to real-time needs with closed loop feedback and continuously improve the patient experience across all interactions. Leaders are now working to embed the patient experience into the organizational culture through new patient-focused programs and rituals.

Pharmaceutical company identifies social media influencers with AI

Problem
A leading pharmaceutical company sought to develop a digital engagement model to reach key decision makers in its buyer group. The organization needed an efficient way to analyze social media data to identify relevant influencers and drive future investment in the program.
Solution
That’s where Acquis Cortico-X came in. We used algorithms based on AI and natural language processing to build a social media influencer list. The list prioritized influencers based on their relevance to the selected therapeutic area, reach and resonance with their audience.
Result
The data-driven analysis enabled the business to reprioritize its influencer relationships and establish new cost-effective partnerships with individuals who would have the biggest impact with target buyers.

Technology company
charts a roadmap to
maximize data value

Problem
A leading technology company was struggling with how to maximize the value of its data. They faced inefficiencies and a lack of a single source of the truth, which was leading to high attrition among frustrated data talent and decreased confidence in their enterprise reporting and analytics.
Solution
The company engaged Acquis Cortico-X to assess their data management capabilities and develop a future state data strategy using the EDM Council’s DCAM assessment framework. In addition to developing key recommendations across all aspects of data management, we developed an enterprise data office operating model and served as interim chief data officer to get the program running. This led to the development of a roadmap that will enable the company to manage its data as an asset.
Result
The data management program is now expected to enable synergies for upcoming mergers and acquisitions. Additionally, the data team has seen efficiency gains, lowered attrition and reduced compliance risk.

Pharmaceutical company identifies social media influencers with AI

Problem
A leading pharmaceutical company sought to develop a digital engagement model to reach key decision makers in its buyer group. The organization needed an efficient way to analyze social media data to identify relevant influencers and drive future investment in the program.
Solution
That’s where Acquis Cortico-X came in. We used algorithms based on AI and natural language processing to build a social media influencer list. The list prioritized influencers based on their relevance to the selected therapeutic area, reach and resonance with their audience.
Result
The data-driven analysis enabled the business to reprioritize its influencer relationships and establish new cost-effective partnerships with individuals who would have the biggest impact with target buyers.

Technology company
charts a roadmap to
maximize data value

Problem
A leading technology company was struggling with how to maximize the value of its data. They faced inefficiencies and a lack of a single source of the truth, which was leading to high attrition among frustrated data talent and decreased confidence in their enterprise reporting and analytics.
Solution
The company engaged Acquis Cortico-X to assess their data management capabilities and develop a future state data strategy using the EDM Council’s DCAM assessment framework. In addition to developing key recommendations across all aspects of data management, we developed an enterprise data office operating model and served as interim chief data officer to get the program running. This led to the development of a roadmap that will enable the company to manage its data as an asset.
Result
The data management program is now expected to enable synergies for upcoming mergers and acquisitions. Additionally, the data team has seen efficiency gains, lowered attrition and reduced compliance risk.

Regional bank charts a
path to growth through
customer experience

Problem
A regional bank knew its customer experience lagged behind industry benchmarks but struggled with how to rally its employees around its basic experience program.
Solution
Acquis Cortico-X partnered with the bank’s newly established head of customer and employee experience to chart a new path to experience-led growth. Using our proprietary experience maturity framework, we evaluated and assessed the existing experience program, capabilities, interaction and operating model.
Result
Through our analysis, we discovered the current experience program was uncovering valuable customer insights but lacked a process to drive change based on those learnings. Together, we developed an actionable roadmap and a business case for change. The bank is now moving forward with developing a continuous improvement model that will enhance the customer experience, setting the stage for growth.

Regional bank charts a path to growth through customer experience

Problem
A regional bank knew its customer experience lagged behind industry benchmarks but struggled with how to rally its employees around its basic experience program.
Solution
Acquis Cortico-X partnered with the bank’s newly established head of customer and employee experience to chart a new path to experience-led growth. Using our proprietary experience maturity framework, we evaluated and assessed the existing experience program, capabilities, interaction and operating model.
Result
Through our analysis, we discovered the current experience program was uncovering valuable customer insights but lacked a process to drive change based on those learnings. Together, we developed an actionable roadmap and a business case for change. The bank is now moving forward with developing a continuous improvement model that will enhance the customer experience, setting the stage for growth.