Health System C-Suite Executives: Shift Your Focus from PX to CX
Learn how healthcare leaders can modernize patient experience by adopting proven customer experience practices from other industries. Discover actionable steps to elevate trust, streamline processes, and drive growth in an evolving healthcare landscape.
The Five AI Myths That Are In Your Way – Myth #2
We’re back to tackle the second AI myth that could be slowing down your progress: One Thing At A Time. Focusing on just one form of AI might seem sensible, but it’s a guaranteed way to miss out on the full potential of composite AI solutions. Find out why integrating Generative, Conversational, and Predictive AI into a cohesive strategy is the way forward.
The future of community banking, with Trina Evans and Sujay Saha
How to support the sandwich generation, with Karol Jennings and Emily Young
Five AI Myths that are in your way: Myth #1
Many organizations struggle with deploying AI effectively due to common misconceptions, including the belief that they must “get the basics right” first. In this series, we debunk five pervasive myths that hold businesses back, starting with why taking a safe, low-risk approach may actually hinder progress.
How to regulate AI, with Josh Krook
Tackling health disparities with human-centered design, with Lin MacMaster, Mark Fithian, and Robyn Gilson
Stop outsourcing your AI agenda, with Rik Reppe
An artist’s perspective on AI, with Agnieszka Pilat
Service Recovery isn’t a nice-to-have; it’s a MUST!
Is Service Recovery a strategic imperative for your business or an afterthought? Dive into real-life experiences with major brands like Ford and Chase to understand the tangible impact of effective customer issue resolution and the high cost of failure.